![]() ![]() 44-inch Smart televisions come with premium digital channels. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. Each accommodation is individually furnished. ![]() Hotel Xcaret Arte - All Parks and Tours / All Fun Inclusive - Adults Only offers 900 accommodations with minibars (stocked with some free items) and laptop-compatible safes. ![]() Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches like minibars (stocked with some free items) and espresso makers. All 900 soundproofed rooms feature free WiFi and memory foam beds. Then enjoy a meal at one of the property's 10 restaurants. Catch some rays on Hotel Xcaret Arte - All Parks and Tours / All Fun Inclusive - Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. If you’re looking for relaxation, this isn’t the right place.Located in Playa del Carmen, Hotel Xcaret Arte - All Parks and Tours / All Fun Inclusive - Adults Only is on a private beach. The resort is affiliated with the Hard Rock hotels (the Legacy membership applies to all) and attracts the same crowd - loud, inconsiderate and obnoxious. They then tried to withhold the spa vouchers/limit how they could be applied in retaliation. The sales associates (other than one) were hostile, rude and aggressive despite my having been clear that I wasn’t going to be interested in purchasing. After declining, we were bribed with free spa services and agreed to attend. We were also begged by text message and in person to attend the sales presentation. We had a server lie to my dad, telling him the drink he ordered was correct when they in fact served him a lesser quality beverage and expected him to not notice the difference. I had to rebook them to be told the next day that it was a mistake and our original reservations were there. On our arrival, I went to confirm our dinner reservations made in advance and was told half of them were not reserved. From our doors left open by cleaning staff to hotel electronics being stolen from our room during our stay, it was one inconvenience after another. Pros: clean, beautiful resort with good food and responsive staff.Ĭons: the beach isn’t nice, the small pools are aesthetically pleasing but get too warm in the sun and while the staff individually are very helpful and responsive, they wouldn’t need to be if the resort was run properly. Sometimes a cheaper solution would end up costing more later on. The backhaul also takes sand away from the beach. We would strongly recommend the hotel invest in the proper equipment to clean up the beach as it is a beautiful beach. We have also seen the same machine used at Banyan Tree and Andaz in Mayakoba. Next door resort has the special machine that just rolled up the seaweeds. It doesn’t seem to be the most efficient equipment to do the job. We saw the hotel had a backhaul cleaning the seaweed on the beach. It seems that the seaweed was not cleaned for a long time that some of them are rotting and smelly. The beach is the most disappointing part of the resort. There was a sizable nail hanging on top of our balcony sliding door. The property shows its age, which is a bit surprising for an 6-year-old property. Unfortunately it doesn’t not seem to matter enough for them to give us a room that is further away from the wedding party. I specifically asked for a quiet room on my reservation and during check in. Due to a wedding on the first night, it was quite loud when we were trying to get some rest as we started our day at 3am. Check in was not the most satisfactory experience as room upgrade was not honored and nothing else was offered. ![]()
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